Player support
Bugs, lost progress, payment issues, feature suggestions.
Send a request
Contact
Contact Kai Studio
Pick the right channel so your request reaches the right person and gets the fastest reply.
Business partnerships
Publishing, distribution, advertising, brand collaborations and investment.
Talk partnershipsPress & creators
Interviews, press kits, keys for streamers and content creators.
Press enquiriesCareers
Apply for an open role or send an open application with your CV and portfolio.
See opportunities
Send a message
Send a message
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When reporting a bug, include the game name, version, device and operating system plus the steps that cause it. Screenshots make things much faster.
FAQ
Frequently asked questions
Questions about how to play a specific game are answered in the Guides.
I lost my game progress. What should I do?
If you linked your account in the game, sign in again with the same method as before (Google, Apple…). If that doesn't restore it, send a support request with your player ID (usually in Settings) and the last time you saw your data.
I paid but didn't receive my item?
First restart the game and check your connection. If the item still hasn't arrived, send a support request with the receipt ID from the App Store or Google Play. Refunds are handled under the policy of the platform where you purchased.
How do I report a bug effectively?
Include the game name, version, device, operating system and the steps that cause the bug, and attach a screenshot or video if possible. Reproducible bugs are prioritized.
How do I delete my account and personal data?
You can request deletion at any time. Send a request through Player support with the subject “Data deletion” and your player ID. See our Privacy Policy for details.
How can I join a beta for a new game?
Betas are announced on the Games page and on Kai Studio's official social channels. Follow us so you don't miss out.
I'm a streamer / YouTuber. Can I make content about Kai Studio games?
Yes, and we'd love that. You're welcome to livestream and publish gameplay videos. For keys or assets, reach out through the Press & creators channel.